Privacy Policy

What is Personal Information?

Personal information refers to any data that can identify you. This includes your name, address, email, travel itinerary, health information, and similar details.

How Do We Collect Personal Information?

Lakii Adventures collects personal information in several ways. You may share it with us directly—through phone calls, emails, live chat on our website, or other digital or traditional communication methods.

Additionally, your personal information may be provided by third parties such as travel agents, booking platforms, insurance companies, or individuals making a reservation on your behalf.

Booking Your Travel with Us

By booking travel to Tanzania with Lakii Adventures, whether directly or via our partner travel agencies, platforms, or representatives, you consent to the collection, use, and sharing of the following personal details with relevant third parties such as accommodation providers, experience vendors, and the Tanzania National Parks Authority:

  • Full passport information (name, age, nationality, number)

  • Residency

  • Email and phone number, emergency contact details

  • Travel insurance details

  • Medical and dietary information

  • Travel itinerary and accommodation details

  • Payment and billing information

Some aspects of your trip may involve third-party services, such as hotels or special experiences (e.g., hot air balloon rides). These providers may require specific details like dietary needs to deliver proper service. These details are shared strictly for tour-related purposes, and not for any other use.

How We Use Your Personal Information

We may use your personal information to:

  • Recommend suitable travel options

  • Provide details about our tours and services

  • Support your travel experience and resolve issues

  • Ensure your trip is safe and personalized

  • Handle internal administrative and accounting tasks

  • Fulfill legal and regulatory obligations

Booking on Behalf of Others

If you’re booking for another traveler (e.g., a companion or as a gift), please make sure they are informed about our privacy policy and terms and conditions.

Marketing Partners

Lakii Adventures partners with global marketers and travel consultants who help promote our services. Occasionally, we may share generalized, anonymized data with them to improve outreach and targeting—never identifiable personal data.

Customer Reviews

If you leave a review about your trip with Lakii Adventures, we may publish it on our website along with the name you provided (unless you used a nickname).

Information for EU and UK Citizens

If you are from the European Union or the United Kingdom, your personal data is stored on servers located in the UK. When necessary, some data may be shared with service providers outside the EEA to ensure the delivery of your trip.

Legal Disclosure

In compliance with Tanzanian law or international legal obligations, we may disclose personal data when required—such as through a court order or other valid legal process. We may also share data to prevent or address legal claims or risks to health and safety.

Medical Information

Medical data may be shared with qualified medical staff if required for your safety. This information is not shared with tour operators or government bodies unless it’s in your vital interest. While providing health details is optional, it is recommended for safety reasons.

Data Security

Lakii Adventures takes strong measures to ensure your personal data is stored securely and accessed only by authorized staff—typically your booking manager and trip leader. We also perform regular website security audits and retain your information only as long as necessary.

Minors

We do not intentionally collect personal data from individuals under 18 years of age. If you are a minor, consent from a parent or legal guardian is required to use our services.

Financial Information

Credit card and payment data, including CVV codes, are encrypted using SSL (Secure Sockets Layer) technology to safeguard your transactions.

No Sale of Information

Lakii Adventures does not sell or rent your personal information to third parties. Any sharing of information is strictly for service-related purposes and never for commercial gain.

Photos and Videos

During your trip, you may be photographed by our staff, hired professionals, or other travelers. Our photographers are instructed to ask for permission beforehand. If you prefer not to be photographed, please notify your guide and group members in advance.

Sometimes, we assign professional photographers to capture promotional images. In such cases, we will request your written consent before using your likeness in brochures or on our website.

Sharing Data with Third Parties

When we share your data with third-party providers (e.g., hotels or activity operators), we ensure they adhere to strict confidentiality standards in line with relevant data protection laws. Most of these third parties operate in countries with high privacy standards, such as those in the EU, UK, US, and Australia.

Your Rights

You have full control over your personal data. You may:

  • Request corrections or updates

  • Ask for a copy of the personal data we hold

  • Request that we stop using your data

  • Ask for partial or full deletion of your data

  • Withdraw any previously given consent

We will respond to your request and explain any possible impacts. If you’re an EEA resident, you may also:

  • Withdraw marketing consent

  • Request data transfer to another party

  • Object to data processing under GDPR regulations